At Burberry, the health and well-being of our customers and employees is incredibly important to us. As we remain at your service online and begin to reopen our stores in this transitionary period, we have implemented increased safety measures to ensure the best and safest experience possible. We thank you for your patience and understanding at this unusual time.
Many of our stores are now open, with some operating on reduced hours. In line with government guidelines, we have implemented the following:
We ask that customers please sanitise their hands upon entry at our designated sanitation points and maintain a social distance of at least two metres at all times.
To ensure this, we will maintain a lighter customer presence in store, and we recommend that only one customer or group at a time use lifts.
Regular and thorough cleaning will take place and Burberry employees will be provided with personal protection equipment.
Find the most up-to-date information on your closest store at our Store Locator below.
To ensure our delivery process is as safe as possible for our customers and employees, and as we operate under increased demand with reduced employee presence, there have been some changes to our shopping processes through Burberry.com:
We have extended our returns window on all purchases made from January onwards to ensure that customers have ample time to return their items.
Following the most up-to-date advice from the World Health Organisation (WHO), we are continuing to deliver to countries affected by COVID-19 and advise that it is safe for customers to receive packages at this time. You will no longer be required to sign for your delivery.
Wait times for deliveries may be slightly longer than normal.
For the most up-to-date information on our changing processes, visit our COVID-19 FAQs page.